All our products come with a 12 month warranty.
Any claim under this warranty must be made within 12 months of the date of purchase.
To make a claim under the warranty, please return the product (with a proof of purchase receipt) to Future Brand Products Melbourne office. Products are to be sent by post or courier at the customer’s expense. The warranty covers manufacturer’s defects of the materials and workmanship under normal use. The warranty is limited to the repair or a new replacement of the product itself. Repair or replacement under the terms of the warranty does not provide right to the extension or renewal of the warranty period.
The warranty does not cover the following;
- Damage resulting from product misuse or neglect.
- Defects resulting from usage of the product with devices or accessories that are not compatible with the re-charge battery included in the product
- Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
- Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions outlined in the product user manual.
- Damage of the battery caused as a result of exposure to excessive temperatures as outlined in the product user manual
Returns and Refunds:
We are happy to offer a full refund on any goods returned to us for whatever reason, in the same condition, within 14 days of receipt of the item.
Please note that the postage will be arranged and paid by the customer.
Note: Warranty will be void if products are, carelessly handled, tampered with, disassembled, abused or used in application other than intended to. Warranty does not cover neglect or normal wear and tear. It is our sole responsibility, if any, shall be the replacement of defective products.
- We are committed to fast and careful shipping.
- Depending on the nature of products we securely pack and post by express delivery.
- You will be issued a tracking number for your parcel via web or email.
- Delivery will take approx. 7 working days.
- Note: We only ship after the payment has been confirmed.